Zendesk AI

AI agents and copilots for world-class customer service.

Filed under: Business

About Zendesk AI

Zendesk AI brings generative AI to the Zendesk Suite — AI agents resolve common requests automatically, while Copilot assists agents with summaries, suggested replies, and triage. It is built for scale, with enterprise-grade security and deep reporting on resolution quality. Pricing is seat-based plus per-resolution charges for heavy AI usage.

Key features

  • AI agents for auto-resolution
  • Agent Copilot assistance
  • Intelligent triage & routing
  • Generative reply drafts
  • Advanced AI analytics

Zendesk AI screenshots

Zendesk AI screenshot Zendesk AI screenshot