Haptik

AI-powered customer support automation for global enterprises.

Filed under: Chatbots

About Haptik

Haptik (a Jio Platforms company) builds intelligent virtual assistants that resolve customer queries across chat, voice and WhatsApp. Its clients include large telecom, e-commerce and fintech brands running millions of conversations monthly. The platform blends generative AI with curated intents for reliable, on-brand answers.

Looking for more options? Browse our full AI chatbots directory, or see how Haptik compares with popular alternatives like ChatGPT and Claude.

Key features

Omnichannel bots for chat, voice and WhatsApp
Generative AI with guardrails
Pre-built solutions for telecom, retail, fintech
Agent handoff with full context
Multilingual support

Haptik screenshots

Haptik: pros & cons

Pros

Omnichannel bots for chat, voice and WhatsApp
Generative AI with guardrails
Pre-built solutions for telecom, retail, fintech
Focused premium feature set

Cons

No free plan available
Learning curve for advanced features
Output quality depends heavily on input quality

Haptik FAQs

Is Haptik free?

No, Haptik is a paid tool with subscription plans. Check their pricing page for current rates and trial options.

What is Haptik used for?

Haptik is aI-powered customer support automation for global enterprises.

What are the key features of Haptik?

Key features include omnichannel bots for chat, voice and whatsapp, generative ai with guardrails, pre-built solutions for telecom, retail, fintech.

Who should use Haptik?

Haptik fits marketers and e-commerce teams.