Freshchat

Modern messaging software with AI bots for sales and support.

Filed under: Chatbots

About Freshchat

Freshchat (by Freshworks) is a messaging platform combining live chat, AI chatbots and a team inbox across web, WhatsApp and mobile apps. Its Freddy AI automates answers and triage. SMBs and mid-market teams adopt it for affordable omnichannel support.

Looking for more options? Browse our full AI chatbots directory, or see how Freshchat compares with popular alternatives like ChatGPT and Claude.

Key features

Live chat plus Freddy AI bots
WhatsApp and mobile SDKs
Team inbox and campaigns
Affordable plans
Free tier

Freshchat screenshots

Freshchat: pros & cons

Pros

Live chat plus Freddy AI bots
WhatsApp and mobile SDKs
Team inbox and campaigns
Free plan available to get started

Cons

Best features require a paid upgrade
Learning curve for advanced features
Output quality depends heavily on input quality

Freshchat FAQs

Is Freshchat free?

Yes, Freshchat offers a free plan with basic features. Paid plans unlock higher limits and advanced capabilities.

What is Freshchat used for?

Freshchat is modern messaging software with AI bots for sales and support.

What are the key features of Freshchat?

Key features include live chat plus freddy ai bots, whatsapp and mobile sdks, team inbox and campaigns.

Who should use Freshchat?

Freshchat fits marketers and e-commerce teams.